With over eight years of experience in Cyber Security, James is a GCHQ and SANS-trained SOC Manager known for delivering results in high-pressure environments. James has a proven track record of leading cybersecurity operations, developing robust security strategies, and managing risk across complex IT infrastructures. His expertise is underpinned by a strong foundation in threat intelligence, enabling proactive defence and effective incident response.
With nearly two decades of experience in the IT industry, Rob brings a deep technical foundation and a strategic mindset to his role as Pre-Sales Director at Innovaro Technology. He began his career in 2006 as a Structured Cabling Engineer, in 2012 as a Project Engineer, gaining hands-on experience in implementing and managing complex IT & Telecoms infrastructures. In 2016, he transitioned into pre-sales consulting, where he found a passion for understanding client needs and designing tailored technology solutions.
Since stepping into the role of Pre-Sales Director in 2024, Rob has focused on aligning technology with business objectives—particularly within the hospitality industry, where delivering efficient, budget-conscious solutions can make a significant impact. His approach is always solution-first: identifying the right tools and strategies to meet both immediate needs and long-term goals.
Ian brings nearly 20 years of expertise to the field of Billing and Accounts Receivable. Known for his excellent organizational skills, efficiency, and process-driven approach, Ian has been pivotal in implementing new accounts receivable & Billing software, processes, and procedures.
As the Head of Billing and Accounts Receivable, Ian's commitment to excellence drives him to continuously seek improvements and innovations within his role and his team's responsibilities. He is passionate about fostering teamwork and collaboration, believing that a cohesive team is essential for achieving the best performance and continuous growth. Ian's ultimate goal is to elevate standards within his field, ensuring both individual and collective success.
With over 15 years in IT, David is a skilled Technical Manager. He brings deep expertise in Microsoft 365, Wi-Fi and network infrastructure, cybersecurity, and cloud architecture -delivering resolution for smart, scalable solutions that enhance business performance.
David is known for building high-performing technical teams, leading complex projects, and aligning technology with business goals. His hands-on approach and strategic mindset help organisations stay agile and secure in a fast-evolving technical landscape.
Passionate about continuous improvement and team development, David fosters a culture of innovation and collaboration - driving success today while preparing for tomorrow.
Max joined the team in 2021, bringing to the team over 15 years’ experience in the technology industry across a variety of sectors, including hospitality, finance, commercial art galleries and construction.
He previously headed up the service desk as Technical Manager, implementing processes and systems, ensuring that KPIs were met, and customer satisfaction was high.
Max now he heads up the consultancy team, with a primary focus on providing our clients with the best consultant-led advice. He also works with the projects and pre-sales teams in service delivery and continues to improve Innovaro’s internal systems.
Sandra has over decade experience in the managed print industry & over 15 years in customer service environment.
She has extensive knowledge in all aspects of service delivery and management and has actively led the transformation of document solutions operations. Most notably in streamlining service delivery whilst maintaining crucial customer relationships.
Sandra has been crucial in organising company HR processes and upholding high company standards, whilst taking ensuring Innovaro is welcoming place for all.
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