As a business, we made the decision to restructure the Technical Support Team to better align with our commitment to delivering exceptional service to our customers, moving away from a traditional Service Desk Manager role.
We have established clear and defined processes to enhance our service delivery. These include the use of a comprehensive dashboarding system for engineers and a robust Incident Management Plan.
These measures empower us to respond swiftly and effectively to Priority 1 and Priority 2 tickets, minimising service disruptions. These procedures also allow us to carry out proactive work throughout the night, leading to less outages and issues, again, minimising any disruption to your business.
We understand smooth operations are crucial, and any disruptions can indeed lead to disorder and frustration amongst staff and sometimes guests. It is our job to ensure we resolve any technical issues promptly and efficiently.
Our continued partnerships with key vendors is critical to ensuring that your IT systems communicate efficiently and that we can communicate and respond to any issues encountered and utilise our relationships with them to ensure the fastest resolution.
We give you peace of mind, within your budget and without compromise.